Tag: advertising

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Why are Facebook and Twitter killing their RSS feeds?

Just seen this excellent piece by Clare White about the virtues of RSS particularly now that Facebook and Twitter seem to be quietly killing their RSS feeds.

I was going to leave a comment but instead opted to write here. White says:

At risk of sounding hopelessly naive, I don’t know why Twitter and Facebook would restrict the free flow of headlines via RSS. Sure, in Twitter’s case the headline is basically the whole tweet and it may be about attracting people to their website where they can see advertising, but this risks alienating many users. RSS remains the best way for content to be shared and fed through to multiple platforms.

Facebook are trying to compete with the open web and offer the whole experience there. Facebook.com is a – pretty seductive but ultimately inferior – second web.

Facebook the company are happy to use the architecture of the web but would much rather you experience it in their garden. That’s why they don’t want to offer RSS.

I have friends who land on Facebook as their default home page and largely equate Facebook with the web. That’s perfect. For Facebook. More generally I think people undervalue RSS because they haven’t tried it or they’ve been lured away by RSS-lite systems like the Twitter or Facebook feeds. That goes for tech journalists too, the people who should be highlighting how important this is.

Where Facebook does play with the open web – identity system, like buttons, comment system and so on – it’s in an attempt to make websites and their visitors more dependent on Facebook. And to bridge people into their experience.

I don’t know exactly what Twitter are planning but I know they were a promising start-up with a variety of monetisation options they could have chosen but are now essentially an advertising company, as Facebook are. So probably the same.

White also highlights the tension between the “privacy settings” and the open web:

Twitter cited security concerns, but Twitter is a tool for sharing content with the option of setting updates to private if you want to. In the same way, there is no particular reason why RSS shouldn’t also be available from Facebook pages and groups unless they are explicitly set to private. It’s an important part of web literacy to understand that if you wouldn’t share something in earshot of people you don’t know in real life, you shouldn’t share it online. That still leaves a lot that we want to share.

The designers of these systems often make the mistake, or perpetuate the untruth, that privacy is merely a set of software options. Privacy on the web is really about us, the users, understanding what we’re getting into and being in true control of our information sharing. By this definition, Facebook in particular fail big time with their privacy offering. Of course, their interests are not aligned with your interests in controlling your privacy. It benefits the company if there is personal information on there which has been posted in trust.

Thing is, if Facebook and Twitter were totally public it probably would have been better for people’s privacy.

(Diolch Rhys am y dolen.)

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How Iggy Pop pushed mass advertising over the shark and broke the fourth wall

Look I’m not an expert on advertising or anything. But I am an expert in being ADVERTISED AT. It’s become a truism that there’s a constant stream of shouty advertising messages interrupting your every thought, etc. At this point I could repeat that and lament how advertising bombards us all in the face. But I’m sure you know about this.

Anyway, good news. Mass advertising is over now. I can hear it dying. Kind of.

The thing that made me think about this was the recent advert for car insurance featuring Iggy Pop. I guess I’ve seen it on countless billboards but the version that jolted me was on Spotify.

“Am I selling cheap car insurance or am I selling time?”, Iggy asks.

The curious thing was the phraseology the ad agency chose. (It’s for Swift car insurance if you must know.)

This ad references the fact it’s an ad. Iggy is selling here and he’s not afraid to admit it. Obviously, hardcore fans will answer that Iggy Pop is selling not only the insurance policy but his own legacy and self-respect here. Yeah probably. But I’m not here to assess that. I’m here to assess if advertising is now experiencing its own period of shark-jumping.

There’s something in Iggy’s admission here which breaks a kind of unspoken rule of advertising. Advertising pushes emotions and dreams unquestioningly. It doesn’t usually ask you to assess it or its reason for existing.

But of course we all do.

Besides, all advertising is meta. Here’s something I said earlier in the year – about another ad campaign:

Advertising is by and large, in my opinion, a self-referential medium. You always know you’re reading adverts. They make you think about the way advertising pervades society and also about specific advertising campaigns – whether they’re effective and that sort of thing. With other media you “zone out” and listen to the message. That applies to a conversation, phone call, television programme, radio, a newspaper article or this blog post. You have a chance of thinking about someone’s thoughts and taking your mind off the medium itself. I’m pretty sure I’m not alone in saying that – advertising makes you think of advertising. If you’re interested in communications as I am, then you also wonder how much money was spent and what’s being done to measure the effectiveness (if at all).

It’s definitely not fashionable to make blatant sales pitches like Iggy’s anymore. His doing so almost takes it back to an older, more direct time. I don’t remember the old-fashioned sales pitch. Being (merely) one day older than MTV, adverts aimed at me have only ever been clever-clever and knowingly sophisticated.

But we the audience have always been more sophisticated.

In recent years I’ve drastically reduced my television viewing. (Don’t get me wrong, I love television. But I also hate it. Anyway, that’s for another time.) In my mostly television-free life, when I do pass one the ad breaks stand out even more. I notice them and they are even more irritating. I mean, TV adverts, come off it! Who speaks like that? How can anyone be comfortable allowing that into their home?

A case in point was the Orange phone advertising which attempts to portray your phone in the first person, “I am who I am because of everyone.” and so on. Err, right.

Another factor in my heightened sensitivity to this stupidity could be my new experiences of a minority language which – because the economics aren’t thought to stack up – doesn’t have much advertising in any format. There isn’t much Welsh language advertising because interruption advertising is a partially-sighted approach which treats us all as a demographic blob who’ll probably fall into line. That’s why they get celebrities in, it’s the closest thing to a warm human connection they can muster. They should read Cluetrain.

Whether they admit it or not, even the advertising agencies have absorbed the fact that conversational buzz is more effective than interruption advertising. Obviously the most noteworthy thing about the Iggy Pop ads is his decision to appear. Even some tedious argument about the death of “real rock’n’roll” is more bearable than anything in the ads themselves. Ditto John Lydon advertising butter. Oddly they persist with the ads but it now becomes about the ensuing publicity around the ad. And then the word-of-mouth. (Some ad agencies even have their own blogs now. But they never use advertising to get business for their own services.)

Some kind of pinnacle of this was achieved last year when Honda staged a television ad on Channel 4 featuring live skydiving. This got them loads of coverage in a press hungry for wacky stories. Especially gimmicks related to how traditional media might raise cash.

In the interests of research, I just watched the skydiving ad itself, online, for the first time. Actually pretty boring. (I also found out about an unplanned and tragic twist.)

Nowadays, if your ad doesn’t generate press, publicity and blog buzz of its own then it’ll just blur into the rest. The choices have become

  1. think of something outlandish for your advert then try telling people
  2. try telling people

Soon enough maybe they’ll twig that the latter is cheaper. All this depends on the product being worth talking about and the general public getting tired of gimmicks. Stay vigilant!

Like I said, this isn’t just about TV. Other forms of media are going meta in their quest for the ultimate advertising route up their own back passage. We should resist magazines with screens, for one.

I’ll continue to listen to Spotify. The service has all kinds of data about my listening habits and location but none of the ads are targeted. So it’s not an advertising model (credit Andrew Dubber for this observation). It’s a paid subscription model where you pay to have the ads removed. The annoying, repetitive and untargeted ads become the mechanism for getting subscriptions. It could be a rare example where ads might just work. For Spotify if nobody else.

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Phorm’s deep blog inspection

If you’re interested in online privacy issues, you may have read about Phorm, the company that gets your web usage data from ISPs in order to show you contextual advertising.

Recently I’ve been contributing to a blog called Future Music Lab along with some colleagues from the music, media and online industries. One of my posts was an intro to Phorm as I understood it.

I then received an email from Benjamin Usher of the Phorm Communications Team, essentially correcting me on three points I’d made.

It’s interesting that they seem to be monitoring blog posts so closely. I’m not known as a privacy champion or anything, but clearly they felt the need to salvage some reputation by putting me straight. The email looks very “boilerplate” with what look like well-rehearsed rebuttals – so I don’t know if these are old arguments. I still have concerns about Phorm though and the email didn’t reassure me enough to welcome them.

You can comment directly here, on Future Music Lab, or on your own blog.

Make sure you republish anything that you get via email. Let’s have some open scrutiny.

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Apparently I have the right “not to remain silent”… Well, cheers. Here’s what I think.

anything you say may be taken down and used as evidence

The police have some new posters on display around the UK. I don’t like the posters. It was a definite case of dislike at first sight.

It turns out the posters are there to advertise the new Policing Pledge:

The Policing Pledge is a set of promises to local residents that not only gives more information about who their local neighbourhood policing team is, but also ensures that communities will have a stronger voice in telling the police what they think is most important and what they are most worried about.

We’ll have to see if that turns out to be successful. The posters themselves contradict both of those aims. So judging by the posters, I don’t think they’re on to a good start.

PR, publicity and communications for the police is a difficult job, worth doing carefully. I think they’ve got it wrong because the way they’re communicating clashes with the intended message. The medium, the method and the message are all at odds. I’ll try to focus mainly on the posters as communication. This is not a personal rant against the police – I’ve not had any major dealings with the police as an organisation. If anything I try to avoid them wherever possible, as a good citizen should. Who knows what the police themselves think – this campaign is mainly about Home Office diktats of course.

I had a whole load of thoughts about this campaign all at once. I’ll attempt to summarise them now.

Confusion
As other people have pointed out, the perceived message of the posters is unclear. I first saw the posters on bus shelters in Cardiff city centre. They are very eye-catching but I was in a hurry to go elsewhere. So I was left wondering what they’re advertising. My first question was “are these teaser ads for a new film?”. Really it just made me think of cop shows and how awful it would be to get arrested and hear those words in their original form. (I had to use my imagination. I’ve never been arrested.) I wasn’t left with any impression of how personable and nice the police now are. Or are being commanded to be.

Lack of depth
How many people will take time to research the underlying message about the Policing Pledge? The original press release about the adverts might tell you something. I learned that the adverts ostensibly publicise some well meaning changes in the police that Home Secretary Jacqui Smith has ushered in. And that other citizens are subject to a large scale campaign of confusion, not only in Cardiff but across the UK and across a variety of media including radio, press adverts and digital. On closer inspection of the poster it says “The police now pledge to listen and respond to residents’ concerns about neighbourhood crime”. Isn’t that what they’re supposed to be doing anyway? By that measure, it’s merely a publicity campaign, spending our money to correct our perceptions. It raises more questions than it answers.

Unintended messages
You may have seen the slogan “Keep Calm And Carry On” on posters and t-shirts recently. It’s a poster design from the archives of World War II, when invasion of these islands was expected. It’s now the direct inspiration for this new police campaign. The original has grown in popularity because it’s a quaint relic of a bygone era which has seen its message of stoic British resolve reapplied now. It’s all very tongue in cheek. By using this format, the Home Office may be seeking to be trendy – but they just end up co-opting aspects of what the message meant then and means now. The original was simply a propaganda poster. Draw your own conclusion from that.

Institutional
Orwellian is a word that has been used about the police posters. It’s an almost artless design and very “official” looking. This just likens the police to an institution, rather than individuals who speak with a human voice – and listen back. I did have a thought that PR Week may have covered this and would give me the details of which agency had received how many thousand to throw together this campaign. I found a recent quote from Jacqui Smith saying she hoped to “increase public confidence by 15%“. This is vague at best. It made me think of the film adaptation of Nineteen Eighty-Four when the tannoy repeatedly announces to the proles that living standards have improved by x percent. Smith says in the article that she’s “scrapped all but one central target for the police – to raise public confidence”. Public policy is not my area of expertise but I thought “public confidence” was something you earned indirectly by conducting your service in a way that’s effective, sensitive, impartial, speedy, intelligent and things like that. They could have gone for a cheesy picture showing community relations in action. In my head I’m imagining a uniformed police officer shaking hands with a smiling youth while an old lady looks on approvingly. That would have been clichéd, but better.

Advertising
Mainly though, my confidence in the police was unaffected by this advert. Arguably, advertising is a poor medium to get that across. You can’t use a cheap tactic to grab attention and then make your more subtle points in other media. It just doesn’t work like that. If it’s part of a media mix then each element has to make sense in isolation. Advertising is by and large, in my opinion, a self-referential medium. You always know you’re reading adverts. They make you think about the way advertising pervades society and also about specific advertising campaigns – whether they’re effective and that sort of thing. With other media you “zone out” and listen to the message. That applies to a conversation, phone call, television programme, radio, a newspaper article or this blog post. You have a chance of thinking about someone’s thoughts and taking your mind off the medium itself. I’m pretty sure I’m not alone in saying that – advertising makes you think of advertising. If you’re interested in communications as I am, then you also wonder how much money was spent and what’s being done to measure the effectiveness (if at all). It’s comparatively easy to measure value of marketing for a commercial product, but less so for a Home Office strategy. Besides, advertising is one of the least trusted forms of communication. The value of print advertising to business buyers is declining – look at the way newspapers are struggling. That should tell you something.

Broadcasty
This is supposed to be about local policing. But there is a pool of only three slogans (I think) which are the same, uniformly across the UK. There is one aspect of this which forms an exception – there are Welsh language versions of the posters on bus shelters, at least in Cardiff and probably elsewhere in Wales. They look very similar and say essentially the same thing as the English versions. That’s at least a concession to “local”. But it’s not local enough. Try harder. Again, model what you’re trying to say. It’s not enough to broadcast the promise that you’re listening to individuals.

Only a bit digital
The mention of a digital part of the campaign intrigued me. But when you follow the URL mentioned in the poster, you go here. It has a copy of the Policing Pledge and a search engine taking you to a page about your neighbourhood policing team. Unless I’m missing something, that’s it. I also found a bizarre page of commands about linking to Directgov which I’ll ignore, thanks.

There are other ways to communicate which are more nuanced and interactive. Initially, you can monitor blogs. This will give you some insights into what people are saying in local communities about the role of the police. It won’t tell you what everyone’s thinking because at the moment only a few individuals have blogs, arguably within a certain social group. But you would get some genuine feedback. You also have the opportunity to comment directly, in a transparent, open fashion.

In a wider way, you can also monitor Twitter searches (which can be thought of as a kind of blog). Even Flickr is a bit like a blog platform, in the sense that somebody can run their own media outlet for photos. The barriers of entry to both services are lower than that of a written blog. Again, that’s a good way to get opinion and respond. Be prepared to see people remixing your messages, as they did with the recent terror scare posters in London.

For companies, social media now allow you to do some of your customer service in public. That could work equally well for the police, even though they don’t have “customers”. While I’m on it, neither should they use the term “service users”. “People” might be a good term. I genuinely hope they’re reading this blog post – that would be a welcome bit of police surveillance. (Disclosure: my work involves online community building.)

You could possibly use online video. Show your face. Introduce the neighbourhood policing team for each area. It would be cheaper than advertising and it would persist for longer. It would be a start. (What about the digital divide, does that create a barrier to access? Well, the current ads only give two options if you want to find out more – visit a URL or send a text. I sent a text and it just sent me the info on my local neighbourhood policing team, as above. Either way, the technological requirements remain the same.)

There are also good established ways. Go out and meet people. Listen to them and have a two-way conversation. I’m pretty sure there are police who understand this. It’s about earning trust. Public confidence increases by one person at a time.

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A Look at Spotify – With My Music Industry Hat On

Spotify on a Snowy Day in Wales

Have you tried Spotify yet?

Tucked away in today’s post on Spotify’s own blog is a file listing newly included recordings by some of my favourite labels and artists.

Labels represented on the list today include: Rough Trade, Poker Flat, XL, Rhino/Elektra, ECM, Universal, Pressure Sounds and more…

Artists on the list from today include: Stereolab, Antony & The Johnsons, Evan Parker, Basement Jaxx, Ray Charles, Si Begg, Elvis Presley, Henry Mancini, Ozzy Osbourne and loads more…

While I write this, I’m listening to a very timely collaborative playlist of snow-related songs. Thanks to @radioedit for that tip-off. I just added “Winter Sadness” by Kool and the Gang for anyone else who’s listening to it.

OK, so what’s Spotify? Rather than rehash what stacks of articles and blog posts are saying, I can recommend Chris Salmon’s introduction to the music streaming service from the Guardian and Rhodri Marsden’s early peek last year from the Independent.

My angle on Spotify? I used to run a label fulltime. It was my business to find revenue streams for recordings and artists. Spotify should be tremendously exciting for anyone in that position now. I still have good ties with the music industry. (I help people with blogging, social media and how to promote on the web without being annoying or spammy.)

The music business is very often criticised – sometimes fairly and sometimes unfairly – for being slow to take advantage of new distribution methods. Of course, when people say “music business” here they really mean the “record business”, which is a subset of it. Now, let it not be said that any of these labels has been backward in signing up for Spotify. It feels like we’re reaching a zone of mutual agreement where everyone’s happy – not only the people running the service and the fans, but the artists and labels as well. Merlin (which represents digital rights for many, many independent labels, often slightly overlooked by online music services) were happy to sign their deal with Spotify in September 2008.

If you are a band, record label or otherwise involved in the record business or music business in any way, make sure you try it. It’s all legal, licensed and legitimate. If you’re in the USA or one of the territories not currently covered by Spotify, you have the right to feel left out.

You should be able to create a free account here. (It doesn’t appear that you need an invitation at the moment. As far as I can see, that was clever marketing – creating an impression of scarcity and bestowing users with a limited number to pass on to their friends.)

Barring any mishaps, this is a future of music distribution. Notice I said “a future” – it may not be the sole future, but if you’re a label you need to consider it and put as much time and energy into researching it as you would into being stocked on iTunes and other services. You’ll reach people who wouldn’t normally listen to your music. You’ll get money from Spotify as a direct result, as well as drawing attention to your other music activities, like your gigs and merchandise. Ask your digital distributor or aggregator about it.

People are comparing it with other music streaming services like Pandora and Last.FM. While Pandora was groundbreaking in popularising the track play rather than the track purchase, it had licensing problems leading it to withdraw from the UK. So that’s clearly no good. Last.FM has been well adopted by music aficionados and the tech savvy, but in my opinion needs to work to grow its user base beyond the “heads” and keep all the labels happy, not just the major labels. Its distinctives are music discovery and tagging. (In fact you can scrobble your Spotify listening to Last.FM.)

Even YouTube is a fairly good celestial jukebox for many. Whether YouTube are actually paying rights owners or not is another question. My strawpoll of independent labels says ‘no’. YouTube are busy enough trying to get revenue for themselves.

That’s three examples of music streaming. On a technical level, to casual observers I’ve spoken with, Spotify doesn’t appear to be doing anything dramatically new. But I disagree. The streaming is flawless and uninterrupted. It’s as good as iTunes for sound quality. Importantly for me, the bass is rich and heavy. Hardcore audiophiles may grumble about the bitrate, but they always do – and they still have their cherished music formats.

The main technical reason why Spotify will explode is its SIMPLICITY. People thought iTunes or eMusic was instant gratification, but now you don’t even need a credit card. You just start streaming. The barriers to enjoyment are just non-existent. It’s actually easier to play your favourite album than to grab the CD from your shelf and load it into a drive! It feels somewhat indulgent. That simplicity is why it will win. That’s why it can compete with unlicensed peer-to-peer filesharing services. Take music on tap and make it even easier.

Later, you can delve into collaborative playlists and the like when you feel the need. You can deep link to a chosen lyric or favourite guitar solo, which will change music criticism and other writing for the better. In a music education or academic research context, your citation can include a hyperlink to the moment in the recording to which you’re referring. In turn this availability will continue to open up influences on people creating music. (Although this process did begin with the first version of Napster.)

For now people will continue to acquire music files by other means, often unlicensed and illegal. The Spotify catalogue is huge with many surprising inclusions from the majors, like U2, Madonna, Prince and Coldplay all represented. But there are gaps because of various rights issues relating to other artists. After a recent cull, The Beatles are only represented in cover versions. The same goes for Metallica and others. The precise catalogue listings vary depending on which country you are in, again due to contractual rights.

For their iPods and other portable players, fans will acquire music files because you also need internet access to stream music on Spotify.

But if Spotify can succeed in expanding the catalogue and porting the application to smaller devices, in tandem with public expansion of free wifi access, it will render the arguments about filesharer penalties totally irrelevant. Why would fans expose themselves to the malware risks and badly named or encoded files? Even the time-rich, money poor kids will agree with that.

The advertising seems very infrequent which is good for the user experience. I would say it’s roughly every 20 to 30 minutes. It feels odd to hear the advert transition into a track, which is an association I have with commercial radio – yet I’m listening to genres I like that are almost never played on commercial radio e.g. proper ambient, Welsh language music and dub.

A recurring advert which amuses me is the Energy Saving Trust because it’s a campaign part-funded by the UK government. This is surely the best use of public money for fun and culture since the Soviet Union’s nationalised record label Melodiya.

That said, there is a very small pool of ads so they’re not very targetted at the moment. I’m getting UK ads (which is relevant to me) but they include an ad for Lady GaGa’s new album – when I haven’t been listening to anything resembling that kind of music. That can be improved when more advertisers are on board. Besides, I can imagine music fans in their hordes falling in love with Spotify and opting to escape the advertising completely by signing up to the paid service. It’s a very reasonable 99p for one day or £9.99 for a month.

Last Friday I was invited to talk on a discussion panel in Cardiff hosted by Welsh Music Foundation. (Incidentally, thanks to them and to the other panel members, Dai Lloyd, Simon Rugg (Indie Mobile) and Mark Mitchell (King Harvest)). We had a very insightful discussion with a diverse audience of smaller and newer labels and bands. Not too many of them had heard of Spotify, which leads me to think it hasn’t quite tipped yet. But that will change.